Cancellation and Refund Policy

A tour booking is confirmed once payment is received in full (or the deposit is paid, where a deposit applies). Payments are processed securely online. A booking confirmation and invoice will be sent to the email address or WhatsApp number you provide.

Cancellation requests must be sent in writing by email: bookings@slknexusproperties.co.za. Refunds are based on the time between your cancellation and the tour start time:

• 7 days or more before the tour: full refund
• 3 to 6 days before the tour: 50% refund
• Less than 48 hours before the tour: no refund
• No-show on the day: no refund

You may reschedule your tour once, free of charge, if you notify us at least 72 hours before the start time, subject to availability. Further changes may carry an administration fee.

Tours may be cancelled or altered if conditions make them unsafe (for example strong winds closing the Table Mountain Cableway or rough sea conditions). If this happens, you may choose a full refund or reschedule to another date at no extra cost.

If we cancel a tour for any reason, including low numbers, operational issues or circumstances beyond our control, you will receive a full refund or the option to reschedule.

Approved refunds are paid to the original payment method within 7 to 10 business days of approval. Payment processor fees, if any, are not deducted from the refund.

Entrance fees, activity tickets or other costs paid to third parties on your behalf may be non-refundable once purchased. This will be confirmed to you at the time of booking.

Guest discounts (such as the 15% discount for guests staying at The Sage) apply to the discounted price paid. Refunds are calculated on the amount actually paid.

Tours depart at the agreed time. Guests who arrive late may miss part or all of the tour, and no refund will be given.